Policies & Customer Information
Everything you need to know before, during, and after your service. Please review our policies and preparation information before your scheduled appointment.
01
Cancellation Policy
Please provide at least 24 hours notice when possible.
Customers may cancel or reschedule their appointment at no charge up to 24 hours before the scheduled service.
Late Cancellation Fee
Cancellations made less than 24 hours before the scheduled service are subject to a 25% non-refundable cancellation fee. The cancellation fee must be paid through the online payment or invoice link provided by Michael's Power Washing.
To cancel your service less than 24 hours before your scheduled appointment, please call or text 224-323-6589 or email appointments@michaelspowerwashingil.com.
When contacting us, please include:
- Your full name
- Phone number
- Scheduled service date
- Scheduled service time
02
Refund Policy
Information regarding refunds and payment concerns.
Refunds are considered on a case-by-case basis. Once a service has been completed, payments are generally non-refundable.
If we are unable to complete a scheduled service due to weather, unsafe conditions, or circumstances on our end, we will work with the customer to reschedule the service, but refunds are not guaranteed.
If you believe there is an issue with a completed service, please contact us within 48 hours of the service so we can review the situation and determine an appropriate resolution.
Refund & Payment Questions
Please call or text 224-323-6589 or email billing@michaelspowerwashingil.com.
Please include your full name, phone number, service date, and a brief description of your request.
03
Service Agreement
Review the complete terms for your service.
Our Service Agreement outlines the terms that apply when you book and receive services from Michael's Power Washing. The agreement covers service scope, customer responsibilities, property conditions, payment, weather, cancellations, refunds, service concerns, and liability.
04
Service Preparation Guide
A few simple steps can help your service go smoothly.
Move outdoor furniture and personal belongings away from areas being cleaned.
Keep windows and doors closed during service.
Keep pets indoors and away from the work area.
Remove or secure fragile decorations and outdoor items.
Move vehicles away from the driveway or areas being cleaned.
Make sure the technician can access all areas included in the service.
Notify us about delicate surfaces, damaged areas, outdoor outlets, or other concerns.
Unlock gates and provide access when required.
Need Help?
We're here to help.
Have a question about your appointment, payment, or service? Contact the appropriate department below.
By booking a service with Michael's Power Washing, you acknowledge that you have had the opportunity to review our policies and service information.
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